Blossom Bloom distributor and platform terms

Owner-approved version: BB-TERMS-2026-09-14-1. Applies when published and presented for acceptance; it does not retrospectively alter earlier agreements.

1. Who you are contracting with

“Blossom”, “we” and “us” mean Blossom Bloom Trading (Pty) Ltd, trading as Blossom Bloom, registration number 2024/047754/07. Our office and address for correspondence is 152 Bram Fischer Drive, Blairgowrie, Randburg, Gauteng, 2194, South Africa. Our website is https://blossombloom.me. Customer-service and legal enquiries: support@blossombloom.me.

These terms cover independent distributorship and use of the Blossom platform. The order review, applicable compensation-plan version and clearly identified supplementary policies supply the details relevant to your transaction. Mandatory South African law takes priority. Nothing here removes rights that cannot lawfully be excluded, including applicable consumer and privacy rights.

2. Independent business and fair conduct

A distributor, also called a Bloomer in the distributor workspace, operates an independent business and is not Blossom’s employee, partner or authorised agent. A customer account alone does not make its owner a distributor. You may not enter commitments or speak on Blossom’s behalf without written authority. You are responsible for your business expenses, lawful tax obligations and any permits applicable to your own activities.

Present products, prices, the opportunity and likely costs honestly. Do not promise guaranteed income, investment returns or effortless success. Earnings depend on eligible product activity and the applicable qualification rules, not merely entering another person’s details or recruiting a name. Do not make unsupported medical, treatment or cure claims, fabricate testimonials or encourage purchases simply to manipulate qualification. Follow product labels and safety directions.

Participation must be free from unlawful discrimination, harassment, coercion and fraudulent representations. A sponsor does not own the people in their network or their personal information.

3. Registration and account ownership

Applicants must be at least 18 and legally capable of contracting. A minor must not be registered through the assisted journey. Any future guardian-assisted arrangement requires a separately approved process; an adult’s checkbox is not a substitute.

Provide accurate details, an email you control, a valid sponsor and the required package choices. Review the package price, fulfilment and relevant plan before paying. Registration may be declined or referred for verification for lawful identity, eligibility, payment or security reasons. A paid but unresolved registration must be investigated without charging again merely to retry it.

Maintain one distributor identity. Do not create duplicate accounts to bypass restrictions, change sponsorship or obtain benefits twice. An existing or conflicting identity must use the account owner’s upgrade or recovery process. Do not share passwords, action links, verification codes or wallet access. Notify Blossom promptly of suspected misuse.

4. Distributor-assisted registration

Where enabled, an authenticated distributor may submit a genuinely new applicant’s details with their permission, select a valid sponsor and purchase the package with the helper’s verified shopping wallet or an offered PayFast payment. The helper must show the applicant these terms and the privacy notice before submitting their information. Permission to submit information is not permission to accept the distributorship terms or marketing choices for the applicant.

The review identifies the helper/payer, prospective member, selected sponsor, package, fulfilment and amount separately. Changing material details requires a fresh review and any required payment authorisation. The helper must not choose, receive or reset the new member’s password or access their account.

Verified successful payment and registration activation record the new member’s purchase and normal signup benefits. The new member owns the order and personal PV; applicable sponsor benefits follow the selected sponsor. The helper earns no extra commission simply for helping.

The welcome message lets the member create their password, check their details and personally accept the effective terms before normal access. Until then the account remains restricted. An email failure or expired invitation does not cancel a successful purchase, erase its records or justify a second charge. Use the supported resend or recovery process. If you did not authorise the application or disagree with its details, contact Blossom rather than claim an incorrect account. Your statutory remedies remain available.

5. Sponsors, training and membership changes

Sponsors should explain the products, approved plan, costs, conduct rules and supported workflows. Basic sponsorship guidance must not be presented as a separately compulsory purchase. Additional paid training or events must be clearly optional and priced before agreement.

The sponsor recorded during registration governs applicable benefits. Do not move members, fabricate identities or manipulate sponsor links. Corrections, transfers, deceased estates and requests to rejoin require Blossom’s reviewed process and appropriate evidence; these terms do not promise automatic transfer of rank, network or earnings.

You may request resignation through the published support channel. Resignation does not erase completed purchases, legitimate refund rights, accrued entitlements or outstanding lawful obligations. Dormancy, qualification and reactivation follow the applicable published rules, not an unstated automatic forfeiture period.

6. Products, prices, orders and fulfilment

Review the exact SKU, quantity, package components, merchandise amount, delivery charges and taxes shown before confirming an order. Catalogue and package values are determined by Blossom’s system. Screenshots, payment redirects and uploaded payment references are not confirmation of cleared payment. Use only the payment methods actually offered for the transaction.

Your order confirmation and fulfilment notices explain collection or delivery arrangements. Estimated availability and dates are not a guarantee of immediate collection. Do not travel on the assumption that stock is ready without the required confirmation. Blossom remains responsible for applicable obligations concerning supply, delays and refunds; a provider delay does not remove your statutory rights.

Products must be stored safely and supplied in their original packaging, with labels and safety information intact. Do not tamper with products or remove traceability information. Use approved brand materials; obtain permission for independently created promotional material or unauthorised online sales channels. An official retail link is an approved online referral route when enabled.

7. Retail links, PV and commission accruals

An eligible customer purchase may be attributed to the customer’s first linked distributor. Visiting a different link does not silently replace that relationship. Correct invalid attribution through the supported review process rather than inventing a referral.

For eligible retail orders, the catalogue-margin retail bonus is the sum, for each eligible SKU, of quantity multiplied by the greater of zero or the saved retail catalogue unit price minus the saved distributor catalogue unit price. For example, two units priced at R300 retail and R250 distributor produce R100 before any applicable reversal. Order-time SKU evidence and the applicable plan govern; later catalogue changes do not rewrite it.

Only qualifying new orders after the approved activation cutoff are covered. Signup packages, off-plan merchandise, event tickets, shipping, Stockist handling fees and unpaid orders are excluded from this retail bonus. Assisted signup does not also earn a retail bonus. Other earnings and PV follow their applicable published plan and verified transaction rules; this document introduces no new percentage, ranking or payout timetable.

Commission accruals and shopping-wallet funds are distinct. An accrual is not an automatic wallet credit or bank payment. Transfers and payouts follow the supported verification and release process. You can query an apparent difference using the relevant order and statement references.

Valid refunds can reverse attributable earnings under the applicable rules. Retail recovery takes only attributable available accrual; already-transferred or paid-out shortfalls go to Finance review. Such a shortfall does not itself authorise a debit from unrelated earnings or your shopping wallet, or create a new collectible debt. A customer's legitimate refund is not conditional on recovering a distributor’s bonus.

8. Stockist transactions and pickup arrangements

Where enabled, Stockists record sales to identified Bloomers using distributor catalogue merchandise values. A displayed percentage or fixed handling fee is information for comparison and is privately agreed and paid directly with the Stockist. Blossom does not collect or settle that fee or include it in PV or commission calculations. The Stockist must explain any privately agreed charge before the member agrees.

A platform record of catalogue merchandise value is not proof of the privately paid total including handling. The Stockist and purchaser should keep appropriate evidence of their actual agreement and payment. This distinction does not excuse a seller from consumer or tax obligations.

Published stock, location and operating hours help members decide where to collect. A conversation or accepted appointment is not a stock reservation, a binding quote or a platform checkout. Pickup arranged. Stock is not reserved. Confirm changes with the other participant. The actual supplied quantities are recorded at handover and remain subject to available stock.

9. Returns and consumer protection

Keep proof of purchase and report missing, incorrect, unsafe or defective goods promptly. Where the Consumer Protection Act applies, its quality and statutory warranty remedies remain available; a voluntary policy cannot replace them. Applicable electronic-transaction and direct-marketing cooling-off rights also remain intact. Their eligibility, time limits and exceptions depend on the transaction.

A customer who is not satisfied may return the product with proof of purchase within 30 days of purchase for replacement, credit against another product or a full refund. This voluntary satisfaction benefit excludes misuse, but that exclusion does not remove an independent statutory claim. Contact support@blossombloom.me for return instructions.

Voluntary repurchase of a resigning distributor’s saleable stock requires a separately published, approved policy. No automatic 20% deduction, 90-day refund delay or compulsory upline resale applies merely because it appeared in the former Sure Life document. Any additional voluntary condition must be disclosed and must not narrow mandatory remedies.

Use the published return channel for instructions. A return request is not evidence that a refund has reached a bank or wallet; its verified outcome must be communicated separately. Provider and internal recovery must not lead to repeated refunds or misleading status messages.

10. Information, privacy and marketing

The separate Blossom POPIA privacy notice explains information use and rights. Accepting these commercial terms acknowledges that notice; it is not blanket consent to advertising, data sale, unrestricted sharing or cross-border processing.

Use member information only for authorised purposes. Do not scrape directories, export network lists for unrelated businesses, disclose private chats or add members to marketing groups without the required permission. Helpers and Stockists must protect information they receive, minimise copies, and promptly report loss or misuse.

11. Complaints, restrictions and liability

Raise account, order or earnings disputes through Blossom’s published support contact with the relevant reference, without sharing passwords. Privacy complaints may go directly to the Information Regulator. You may seek independent advice, approach a competent regulator, ombud or court, or make a lawful complaint individually or collectively. These terms do not prohibit protected disclosures or lawful criticism.

Blossom may proportionately restrict access to prevent fraud, security harm or material breach. Where lawful and practicable it will explain the concern and allow a response or review. Urgent protection need not wait for that response. Restrictions or termination do not automatically confiscate earned amounts or erase transactions.

Each party remains responsible for loss to the extent attributable to its own unlawful conduct or breach under applicable law. No blanket indemnity, arbitrary monetary fine, exclusion for gross negligence or waiver of non-excludable consumer rights is imposed by these terms. Any later proposed limitation requires specific review and prominent disclosure.

12. International use and changes

International registration, payment, delivery and payouts are available only where expressly supported and lawful. Do not promise worldwide availability, automatic payment of commissions in stock or exemption from customs obligations. Confirm destination-specific charges and responsibilities before ordering.

South African law governs these terms, subject to mandatory protections and lawful jurisdiction. Changes must identify their version and effective date and be communicated appropriately. Material changes requiring agreement must be presented for acceptance. A new version does not retrospectively rewrite paid transactions, earned entitlements or frozen statements. Keep a copy of the version you accept.